Can I add comments on cases submitted by others from my company?


Why can I see, but not comment, on support cases submitted by other users from my company on the Verato Support Portal?


By default and for security purposes, all organizations are configured so that their users can only see their own tickets and not those by anyone else from that organization.

If you need to change this configuration, a Designated Support Contact (DSC) from your site can request us to change the permissions for your organization so that all users can interact on each others' cases. Once Verato Support makes this change, each person from your company will not only be able to see each others' support cases, but will also be able to comment on them.

If you do not know who the DSCs (Designated Support Contacts) are at your site, we would be happy to provide details.

When the change is made, to see and comment on all tickets from your organization:

  1. Go to the Support Portal and sign in.
  2. Click your name, and then click then Cases.
  3. Click Organization requests