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Overriding Overlay Detection/Rejection

  • Patient Journey

In some cases, you may decide that certain rejected postIdentity requests are indeed valid updates.

If your Universal Identity has been configured to handle overlays as Reject with Task, a task is created in the Rejected Overlay Tasks Queue. 

Important
The override overlay feature is only available as of September 2022 user interface update. Contact Verato Support to get the new user interface update.

To apply the rejected overlay, click Accept Overlay.  This generates a notification with the following information: 

  • Type — This key will have a value of appliedOverlay.
  • Body — This key includes:
    • The Source and Native ID of the updated record
    • Under appliedOverlay, the updates made to the record 
    • Under resultingIdentity, the resulting state of the record after the overlay has been applied