Ricardo L
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Articles
Recent activity by Ricardo L-
About Verato Technical Support
The Verato Support Plan is both a service program and resource program that Verato provides to customers during the License Term. The Verato Support Plan offers technical assistance to a customer t...
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Technical Support Process
The Verato Support Portal allows you an easy and efficient way to obtain assistance for your operational needs. Specifically, the Support Portal allows you to: Create new support cases Communicate...
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About Support Cases
Severity LevelsWhen logging a support case with Verato, the Designated Support Contact (DSC) should select the most appropriate Severity Level, referencing the information in the table below.During...
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Service Level Agreement
Verato offers an Uptime Service Level Agreement (“SLA”) program, a Response Time SLA program, and a Transactions Per Second SLA program to its customers that are compliant with the terms and condit...
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Throughput and Infrastructure
This article provides an overview of Verato’s auto-scaling infrastructure and API throughput. The performance of an API is crucial for delivering seamless user experiences and ensuring operational ...