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Verato Technical Support Guide

About Verato technical support, support cases, and service level agreements.

  • About Verato Technical Support

    This Verato Technical Support Guide is effective March 1, 2023 for prospects and new customers that sign their agreement on or after this effective date. Click to download the full Verato Technical Support Guide.  The Verato Support Plan is both a servi...

  • Technical Support Process

    This Verato Technical Support Guide is effective March 1, 2023 for prospects and new customers that sign their agreement on or after this effective date. The Verato Support Portal allows you an easy and efficient way to obtain assistance for your operat...

  • About Support Cases

    This Verato Technical Support Guide is effective March 1, 2023 for prospects and new customers that sign their agreement on or after this effective date. Severity Levels When logging a support case with Verato, the Designated Support Contact (DSC) shoul...

  • Service Level Agreement

    This Verato Technical Support Guide is effective March 1, 2023 for prospects and new customers that sign their agreement on or after this effective date. Verato offers Uptime and Response Time SLA programs to customers that are compliant with the terms ...