Verato Universal Identity Troubleshooting & FAQs

General troubleshooting tips and FAQs for the Universal Identity platform.

  • Single source record has more than one LinkID

    Problem In rare situations, it is possible for a newly added source record to be assigned more than one LinkID. A single source record should only have a single LinkID associated with it. If this problem occurs, then there will be two LinkIDs in your da...

  • How to Login to the Verato Help Portal at https://help.verato.com

    Goal This article explains the process for logging into the Verato Help Portal to submit a support case (located at https://help.verato.com). The steps can be followed once you have received your support login credentials—a welcome email is triggered by...